Support
Help & FAQ
Short answers to the questions we hear most. If yours isn't here, a real person is one email away.
What is Memory Palace?
It's an app for memorizing vocabulary using the method of loci — the technique memory champions use. You take a photo of a place you know well, pin the words you're learning to spots in it, and review them on a spaced-repetition schedule until they stick.
How do I create my first palace?
- Take or choose a photo of a real place — your room, a familiar walk.
- Tap a spot in the photo to pin a word you want to remember.
- Optionally ask the assistant for a vivid image linking word and place.
- Come back to walk the route from memory as review sessions come due.
Do I need an account?
No. There's no sign-up and no login. Everything you create lives on your device.
Where is my data stored? Do my photos get uploaded?
Your photos, palaces, and progress are stored locally on your phone. Your photos are never uploaded. When you ask the assistant for an association, only the text you typed (the word and a short prompt) is sent to generate a suggestion — never the image itself. See the Privacy Policy for details.
What's free, and what's in Pro?
You can build and review palaces on the free tier, with a monthly cap on AI association hints. Memory Palace Pro removes the limits and is offered as a weekly or yearly subscription, or a one-time lifetime purchase. Pricing is shown in the app before you buy.
How do I restore a purchase on a new phone?
Open the app, go to the upgrade screen, and tap Restore Purchases. As long as you're signed in with the same Apple ID you bought with, your Pro access comes back.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple, so you manage them in Settings → [your name] → Subscriptions on your iPhone. From there you can cancel; access continues until the end of the period you've paid for. A lifetime purchase never renews and needs no cancelling.
Can I get a refund?
Purchases go through Apple, so refunds are handled by Apple, not us. Visit reportaproblem.apple.com and pick the purchase. If something in the app went wrong, email us and we'll help you make the case.
How do I delete my data?
Delete a palace from inside the app to remove it and its pins. Because nothing is stored on our servers, deleting the app removes everything it kept on your device.